Return Policy

Gift confidently. We’ve extended returns for the 2026 Holiday Season.

Finding their gift early? We like your thinking. Gifts purchased after October 30th  are eligible for return through January 7, 2027.

Items must be unworn, in their original condition, and in their original packaging. All other standard return conditions and exclusions apply.



At Alexie of Athens, your satisfaction is our top priority. If something isn’t right, email us at info@alexieofathens.com and we’ll help.

Returns

New, unworn and non-personalized pieces are eligible for a refund if returned within 14 days of delivery.

How to return an item

  1. Email info@alexieofathens.com to request a return.
  2. We’ll email you a return label. The cost of the label is deducted from your refund.
  3. Pack the item in all its original packaging (tags, box and pouch), with a note showing your name and order number.

Items must be in their original condition, with no signs of wear or damage. Shipping charges are not refunded on returned items.

Return shipments are your responsibility until they reach us. We’re not responsible for items lost or damaged on the way back to us.

Final sale items

The following can’t be returned:

  • Engraved and monogrammed pieces
  • Custom and personalized pieces, including necklaces, bracelets, rings, initials, letters, zodiac and numbers
  • Gift cards

Personalized and custom pieces are made especially for you, so they are final sale. Gift cards are non-returnable and non-refundable.

Cancellations

You can cancel an order within 2 hours of placing it by emailing info@alexieofathens.com.

After 2 hours, personalized pieces are final sale, because they are made especially for you. If your order has already shipped, you’ll need to return the items under the Returns policy above.

Damaged items

We carefully check every order before it ships. If an item arrives damaged, email info@alexieofathens.com and we’ll exchange it for a new one. Each case is handled individually, and shipping fees may apply for replacements.

International orders

Customs tax and duty fees are the customer’s responsibility. They’re set by each country’s customs, so we can’t calculate them in advance.

For delivery times, see our [Shipping Policy], or email info@alexieofathens.com and we’ll do everything we can to help.